Updating tax and payment details

Note: Symphonic does not provide legal, tax, or accounting advice. The information provided below is for your reference only. Please consult your legal, tax, or accounting professional as needed for advice. To reference our knowledge base articles related to tax matters, please click here.

Video Walk-through

If you would like to see a video walk-through of the steps below, please click here!

Step by step

1. Log on to SymphonicMS.

On the top-right menu, click on the account name and then select Payment & Tax Details.


2. You will see a navigation window that shows you each step that needs to be filled out.


3.The first section is your address details.

After that, you will choose your desired payment option depending on your territory.


After completing that......

4. You will be transferred to a screen where you can enter your Payment and Tax Details. When you arrive at the tax forms, you will choose a tax form based on your situation. You can also get assistance by filling out a questionnaire right inside the system.

For quick reference:

W8-BEN = Primarily international (outside of the US) individuals
W8-BEN-E = Primarily international (outside of the US) companies/entities
W9 = Primarily domestic (US) individuals/companies/entities


(The rest of these instructions mainly apply for International. US clients should select the W9, and your process will be slightly different.)

5. After you enter the information, the next screen will ask a few tax-related questions that are very important.

The initial section of the Identification of Beneficial Owner (Part I) asks you for your name, address, and basic information.

With the continued portion of the Identification of Beneficial Owner (Part I), if you do not have a US Tax Payer or Foreign Tax Payer, you can just click Continue.


In the next section, it is very, VERY important that you enter the country you reside in. This will ensure that our system does not unnecessarily apply 30% tax withholding if you are in a country with a lower rate already negotiated with the U.S. government. Do not click "Continue" here on this next screen; please ensure you enter this correctly!

NOTE: Tax withholding is only applied to the USA territory. If your streams on Spotify come from Brazil, there is no withholding on that, only if you are in a country where there is a withholding percentage for USA-sourced income. The withholding is minor in many cases—more on this available here.


After the “Review” screen, you will be asked to do one last bit of Certification (Part III). This is standard double-checking to ensure that everything is in compliance with regulations. If you select each box, you will be able to proceed.


6. You will then provide a basic explanation for any non-US address. You can state: "I am a client of Symphonic Distribution, residing outside of the United States and Symphonic distributes my music.".

You can also supply either a Passport, Driver's License, or National ID, which will be stored securely to validate payment(s).


After you complete these steps, then you are good to go! If you have any questions or are stuck on anything, the questionnaire at the beginning will assist you.


International Withholding Questions
We've prepped this in-depth resource about international tax-related questions.

Payment Related Questions
For questions regarding requests of payments, how long they take, etc... please click here.

Do I ever have to update my tax details again?
No, not if you don’t move or if your tax status does not change. However, for all territories, we suggest you verify your tax details via the system at least once per year to ensure accuracy.

Do I have to send any tax forms to you in addition to this?
No! Once you have completed this process, you are done.


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