Hours of Operation

Our hours of operation are:

Monday through Friday
9AM to 6PM Eastern Time
Excludes major USA bank holidays.

If you are submitting a request outside of these hours we will get back to you as soon as possible.

Response Times

We aim to respond to each and every ticket between 24 to 48 hours (this excludes weekends and office closures) At times, there may be delays due to peak operation hours and holidays, however, we will work hard to respond to you promptly and we ask for your patience and understanding after a request has been submitted. 

Social Media

While we may receive questions via Social Media, we always ask for a request to be created via the Help Desk.  


Symphonic Distribution and its affiliated brands are closed during major USA banking holidays and every year during a winter holiday freeze and closure. Note: We update our winter cut-off and closure plans during Fall.

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