iDenfy - Identity Verification

Protecting our clients’ data, content, and royalties is a top priority for Symphonic. We’ve now partnered with iDenfy to do just that. iDenfy is a third-party identity verification service Symphonic uses to protect our clients’ accounts and prevent unauthorized access. Upon first-time login, users are required to upload photos of their ID and take a selfie using their phone or computer camera. iDenfy then uses a combination of automated and human verification to verify the user’s photo matches their ID and that the ID is valid and authentic.

If identity verification is authenticated for the owner of the account, the owner and all additional users on the account will be allowed access. If an owner on the account has not been verified, no other users on the account will have access until an owner completes verification.

Only users with the Owner role on an account can complete verification for that account. Even if a user is an Owner on another Symphonic account, they cannot complete verification unless they are an Owner on the account they are trying to access.

How it works

Screenshot 2023-11-03 at 2.37.34 PM.png

  • Upon login, you will be taken to the iDenfy page
  • Select country

Screenshot 2023-11-03 at 2.38.26 PM.png

  • Select document type

Screenshot 2023-11-03 at 2.38.16 PM.png

  • Present your valid ID (front and back)

Screenshot 2023-11-03 at 2.37.58 PM.png

  • Take a selfie

Screenshot 2023-11-03 at 2.37.45 PM.png


After identification is validated (this can take up to 5 minutes) you can submit releases in your Symphonic account. If your identity cannot be verified, please ensure you follow Idenfy’s tips for a successful submission.

After submitting your selfie, you’ll be redirected back to the SymphonicMS home page. If you don’t hear from us, that means you passed verification. If we run into trouble verifying your identity, we’ll let you know.


What if I fail verification?
If you fail verification, all users on your account will be prevented from accessing it in SMS. Please submit a request to our support team HERE if you have any questions or feel like you may have failed verification in error.

What do I do if I make a mistake during my submission?

Mistakes happen! If you encounter an error or a mistake during your submission, please reach out to us here

Was this article helpful?
4 out of 23 found this helpful
Have more questions? Submit a request



Article is closed for comments.