Audio Error Codes

If you ran into an error uploading your audio and want to learn more / review ways to solve it you've come to the right place!


Audio Code 0

Internal Error. Please try again later.
We display this when running into a generalized system error we do not have a specific error for or when encountering connection/transaction errors.

In most cases attempting to upload again will resolve this. You may need to come back later if subsequent uploads after initially encountering this error do not work.


Audio Code 1

Duplicate file uploaded to this release.
The file you are uploading is already uploaded to the release. We prevent duplicates being uploaded to prevent linking of the same audio on multiple tracks.

If you exported audio after making some changes from your initial upload and encounter this error, then the changes didn't necessitate enough of an auditory change to imprint a new fingerprint on the file making it sonically discernible from the previous version.


Audio Code 2

File's duration less than 3 seconds which doesn't meet minimum requirements.
An audio file's minimum duration must be at least 3 seconds.

If you believe your audio file is 3 seconds, make sure in your DAW or audio editor you zoom in on the tail of the file and make sure it lasts up to 3 seconds.


Audio Code 3

File not uploaded in an acceptable audio format.
We only accept stereo audio files in FLAC/WAV/AIFF formats.
For Spatial Audio, Dolby Atmos files must be a WAV file.


Audio Code 4

File's extension doesn't match file format.
The file needs to be accurately represented as what it claims to be.

If you are trying to re-encode from a format we don't accept into one we do please use an audio re-encoder or DAW to re-encode from one lossless format to another rather than changing the file extension to prevent any errors or corruption.


Audio Code 5

Dolby Atmos file not uploaded at 24-bit @ 48kHz.
This generic code is most likely tied to the bit depth being 'floating point'. We don't accept 'floating point' bit depths like '32-bit float'. Re-encode with an 'integer' bit depth like 24-bit or 16-bit.


Audio Code 6

File contains more than 1 stream count. We don't support multiple stream audio.
Audio files should only have 1 stream representing the audio itself. If we detect more than 1 stream that means there was other data encoded into another stream like album art or video which we don't handle.

Strip out any extraneous data, export the audio, and re-upload.


Audio Code 7

Incorrect Bits Per Sample. Dolby Atmos file not uploaded at 24-bit @ 48kHz.
Spatial Audio requires a Bit Depth of 24-bit and Sample Rate of 48kHz to properly calculate Bits Per Sample (Bit Depth x Sample Rate).

If this failed then the encode does not have either a Bit Depth of 24-bit or a Sample Rate of 48kHz. Please ensure the Bit Depth is 24-bit and the Sample Rate of 48kHz, export the audio, and upload again.


Audio Code 8

Incorrect Sample Rate. Dolby Atmos file not uploaded at 24-bit @ 48kHz.
Spatial Audio via Dolby Atmos requires the Sample Rate be 48kHz.

Re-encode the audio so the Sample Rate is 48kHz and re-upload.


Audio Code 9

Incorrect Bit Depth. Dolby Atmos file not uploaded at 24-bit @ 48kHz.
Spatial Audio via Dolby Atmos requires the Bit Depth be 24-bit.

Re-encode the audio so the Bit Depth is 24-bit and re-upload.

 

Audio Code 10

Incorrect Audio Channels for Spatial Audio. Dolby Atmos files need to have more than 2 audio channels.
Spatial Audio via Dolby Atmos requires more than 2 channels.

Spatial Audio by definition is multi-channel beyond a 2 stereo output. Please review your project and re-export it with more than 2 channels following Dolby Atmos guidelines.

 

Audio Code 11

Incorrect Bit Depth. Stereo file not uploaded at 16-bit or 24-bit.
Stereo Audio requires a bit-depth of either 16-bit or 24-bit.

We don't accept 'floating point' bit depths like '32-bit float' or bit depths lower than 16. Re-encode with an 'integer' bit depth like 24-bit or 16-bit.
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