What do you do when I've requested payment?

When you've requested payment, that means that you are over the royalty threshold, meaning that you've made the minimum amount possible to be able to request your payment. Once your request is done, an invoice is generated for our records.

Aside of that, we do a thorough review to ensure that we have the proper tax information on file and if we believe that we do, we issue your payment. This is why at times, there may be a delay with your payment. The portion of requesting through the system is very automatic however, there is still a human element towards sending the payments out.

Further, our business hours are Monday through Friday from 9am Eastern to 6pm Eastern thus, any payment requests are not acknowledged until a normal work day.

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