Hours of operation

Our hours of operation are as follows:

Monday thru Friday
9am to 6pm Eastern Standard Time
Excludes weekends and major USA bank holidays.

If you are making a request outside of these hours we will get back to you as soon as possible.

Response Times

We aim to respond to each and every ticket between 12 to 48 hours. Once again, this excludes weekends. At times, there may be delays if there is a backlog or if there is a holiday. We will work hard to respond as quickly as possible and ask for patience and understanding after a request has been created.

Social Media

While we may receive questions via Social Media, we always ask for a request to be created via the Help Desk.  We feel we are best equipped to handle questions you may have so any question in regard to your account won't always be directly answered via Social Media.


Symphonic Distribution and its affiliated brands are closed during major USA banking holidays and every year during a winter holiday freeze and closure. Note: We update our winter cut-off and closure plans during Fall.

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