Our hours of operation are as follows:
Monday thru Friday
9am to 6pm Eastern Standard Time
Excludes weekends and major USA bank holidays.
If you are writing a ticket outside of these hours we will get back to you as soon as we are able during our normal work hours.
We aim to respond to each and every ticket between 12 to 48 hours. Once again, this excludes weekends. At times, there may be delays if there is a backlog or if there is a holiday. We will work hard to respond as quickly as possible and ask for patience and understanding after a request has been created.
Facebook messages are routed to our Help Desk and are responded to during normal hours. Other messages, notifications and tags via Social Media sites such as Twitter, Instagram, and Snapchat may be responded to by our Marketing department with a request for you to create a ticket. Please understand that there are separate divisions that handle matters and thus, their recommendation for you to create a ticket is done to ensure you receive the best care as quickly as possible.
Symphonic Distribution and its affiliated brands are closed during major USA banking holidays and every year during a winter holiday freeze and closure. Note: We update our winter cut-off and closure plans during Fall.