EDIT: We are currently unable to send any updates. The only way to make a change to a release once approved and delivered is to PERMANENTLY TAKEDOWN the release and then create a new submission with the corrections. Please double check all fields and files before submission.
Once a release has been delivered to retailers only small select changes can be made. For updates like release or track names, track order, etc you can submit a ticket to our help desk with the UPC for the release and any changes that need to be made.
To make cover art/audio asset changes to your release, you will you will have to take down your current release and distribute a new version.
To take down a release, please log on to the SymphonicMS.com, find the release under View Releases and click the X in the top right of the release. Remember to record any ISRC's you want to keep using before doing this.
- A new catalog number along with it's metadata and audio files; as per normal guidelines for creating releases on the Symphonic MS. Release fees are applicable per the service agreement you may have for creating a new release (Artists, Labels, 100% Option).
- You will have to assign a new UPC code since this release will represent a new product. However, if you have your own optional ISRCs or want to re-use the Symphonic ISRCs, you can use them again on the same exact tracks.